Frequently Asked Questions

1. What days of arrival are possible ?

You can book a camping pitch for a minimum of for 3 nights with arrival and departure on any day.
Rentals are available by the week from Saturday or Sunday.

2. Is it possible to reserve an accommodation for a short stay ?

Booking for rentals are taken by weeks from Saturday or Sunday.
It is possible to reserve a short stay (2 nights minimum) as from the opening date of the campsite for the off season and progressively according to our remaining availabilities.

3. What will happen if we arrive late the day of our arrival ?

Arrivals are normally available from 12.00AM for a camping pitch and 04.00PM for an accommodation.
Reception is closing at 08.00PM in the off season and 09.00PM in high season. Beyond this time, on the presentation of your identity card, the keys of your home and the number of your location will be given by the night reception service. In this case, formalities are done the next morning at the reception.
Attention no vehicle entry will be possible after 23.30.

4. What time can we arrive at the latest? What time can we leave at the soonest ?

Traffic is allowed in the campsite from 7:00 to 23:30. However, if you park your car on the parking of the reception the night before, you can leave at your convenience by night or simply walk back to your emplacement on the campsite.

5. What forms of payment do you accept ?

We accept VISA bank cards, Mastercard, American Express, Maestro, cash and bank transfer for bookings.

6. When should we pay our outstanding balance ?

In order to facilitate check in and to offer you a warm welcome, the remaining balance must be paid no later than 30 days before arrival.

7. Can we choose our emplacement / our mobile-home ?

Yes and it is free! However, we ask you to express 2 or 3 place numbers in order of preference.
An adjustment to our reservations planning is often necessary.
On the selection of a camping pitch, the exact dimensions of your installation will be decisive and will determine the various possibilities to propose to you.

8. Is it possible to install a tent next to our mobile home on the same plot ?

We do not accept the installation of a tent next to a rental.

9. How many people are allowed on pitches and rentals?

The maximum number of people allowed on the pitches is 6. The maximum number of persons for rentals depends on the capacity itself of the holiday rental unit.

10. How many vehicles are allowed per pitch ?

We allow one vehicle per emplacement. After application, and the configuration of the emplacement, a second vehicle may be permitted with extra charge.

11. Should we bring our bed sheets?

The linen is not provided except for the PREMIUM and PALACE services that are proposed with linen (cotton sheets & towels).
You can select disposable sheets as an option when booking and you will also have the possibility to buy them on site (15 € Double bed disposable sheets / 10 € Single bed disposable sheets).
The towels are not provided and are not available for hire. Pillows, blankets or duvets are provided in all holiday rental units.

12. Is there TV, fridges and baby kits available as on option ?

A television is provided in the Palace mobile home.We do not offer optional TV and refrigerator, but we can put you in contact with a service provider that offers these rentals.

We rent a baby package (changing mat, cot, high chair, baby bath) upon request, available for everyone, rental or camping : 8€ per day, or 3€ per item per day.

13. Do you propose safety deposit boxes ?

In the reception we provide individual Safety deposit boxes with a secure locking available during the reception opening hours.

14. Are BBQ allowed ?

Only gas barbecues are allowed on the campsite and fires from charcoal or flame will not be tolerated.
For all rentals : A barbecue is available and the first bottle is included. All the barbecues are only allowed the days without wind.
In high season, we organize a BBQ party once a week in our picnic area, which is a great moment of conviviality and sharing.

15. Are dogs allowed on site ?

Yes dogs are allowed on the campsite and in some of our accommodations (Limited to 2 per family). They must be leashed and vaccinated (You’ll need to have the vaccination book with you).
Dogs of 1st and 2nd category are not accepted. Dogs are tolerated on beach No. 1 and also on the beaches near the campsite.

16. Are unaccompanied minors accepted ?

Minors are accepted insofar there is one adult holder of a parental authorization for each minors duly signed by the legal representatives of the minors.
The familial character of our establishment that consideration to all other guests is adhered to (including groups of youth) (noise, cleanliness, …). Failure to comply with these rules is subject to the exclusion without refund.

17. Can we receive visitors ?

Yes, a visit of less than 2 hours is free. After 2 hours and until the end of the day, visitors will be charged 7€ per Adult and 4€ per Children (Access to the water park is not authorized).

18. What is the amount of the tourist tax and when does it apply ?

The tax is due for any person over 18 years (€ 0.86 / day / person) from the opening to the closing of the campsite.

19. What is the eco participation and what is its cost?

We charge eco tax to cover the cost of resource and waste disposal taxes. The eco participation is a cost implication awareness. (0.34 € / person / day)

20. What is a Special Motorhome pitch ?

Special pitches for camping car are concreted and also offer a picnic table with benches.

21. When do you propose animations?

To provide you a relaxing holiday, we do not propose evening entertainment.
All the free sports activities (Water aerobics, Aquazen, hiking, yoga, stand up paddle …) are offered throughout the season.

22. On what dates is the kids club proposed ?

The kids club (5-12 years) runs during the school holidays.
In 2023, the kids club will operate from 9 April to 5 May, from 09 July to 01 September and from 22 October to 03 November.mber.

23. Are the swimming pools heated ?

We have a spa pool and a pool for swimming, both heated as from the opening of campsite.

24. Do I have to wear a swimsuit or a shorts to use the water park ?

The swimsuit is required. For hygiene reasons, swimming shorts are not allowed in the pools.

25. Is the water park open to external persons ?

The water park is not accessible to external persons.

26. Do you lend sports equipment ?

Yes and for free. It is possible to borrow mini-golf clubs, padel rackets, tennis, table tennis, basketball, volleyball, football, not to mention pétanque balls !

27. Do you offer WIFI on the campsite ?

The campground is covered by WIFI and network access is done via assigning a password (valid for two devices connected simultaneously). Different prices are available, decreasing according to the duration (20 € per week). A free connection is offered at the pool area and at the restaurant.

28. Is there a TV room on the camping ?

Yes, in our new clubhouse. This library, conference room and teleworking area is equipped with a large screen, Wi-Fi connection and air conditioning.

29. Where is the nearest train station? What is the closest airport ?

Collioure train station is located at 1.5 km from the camping. Perpignan airport is located 25 kms away from Argelès-sur-mer.

30. What are the distances to COLLIOURE – LE RACOU – PERPIGNAN – FIGUERAS ?

The camping is located 1.5 km away from COLLIOURE, 15 km away from SAINT CYPRIEN, 27 kms from the city center of PERPIGNAN and 55 km away from FIGUERAS.

31. Where is the nearest medical center ?

The nearest medical center is located in the centre of Argelès-sur-mer at 5km from the campsite.

32. Where is the nearest supermarket?

A grocery store is available within the campsite. The nearest supermarket is located 10min drive away from the campsite, in Argelès-sur-mer (RD914 – Sortie N°10).